IT Team Assist

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IT Team Assist is a co-managed monitoring program that keeps your onsite IT team focused on the tasks that keeps your organization working.  Between break and fix, help desk requests, and end user training, there is little, if any, time left for monitoring the numerous logs, events, patch statuses, and security of your critical infrastructure.  But growing the team, or adding complex systems is costly, timely and often out of reach.  That's where we come in - we have the systems to track hundreds of separate data points across your workstations, servers, and network infrastructure, alerting your onsite staff when they need to take action, or handling it for them, so they can focus on the things that drive your success. 

Why Partner with SMCA Technology for IT Team Assist?

• A 2021 ivanti report demonstrates that “Unpatched vulnerabilities are the most prominent attack vectors exploited by ransomware groups and threat actors alike.1”  IT Team Assist offloads the laborious and generally unpopular activity of patch review to our team.
• Mitigates the risk of data loss and theft by leveraging best practices managed by our dedicated patch management team.
• Helps hardware and software to remain compliant with industry standards and regulations.
• Reduces the risk of employee downtime by helping keep computers and networks running smoothly and reliably.

In a recent IBM Study of more than 3,600 IT and security professionals, 39% of those surveyed reported the need to invest in “timely assessment of vulnerabilities and application of patches.2” 

Unpatched systems offer a vector that cybercriminals can exploit to cause damage and steal confidential company data. To compound the problem, many internal IT departments are facing a resource crunch and are consistently overwhelmed daily work. Often, patch management doesn’t receive the consistent time and effort it requires. 

Our team can step in to assist, helping you maintain a high level of IT security without adding the cost of more internal IT employees. 

The pro-business benefits of utilizing our IT Team Assist services:

• Frees your technical team to focus on other projects or strategic initiatives
• More cost effective and greater IT budget predictability(when compared to hiring and managing additional technical resourcesin-house)
• Helps reduce unproductive employee downtime resulting from unpatched systems 
• Aids in increased system stability, reliability, and performance 
• Improves your organization’s cyber-hygiene and security posture 
•  Provides transparency and accountability through regular reporting 
• Supplies your team with insight and visibility into your organization’s software, hardware, and line-of-business applications.